Location: Chelwood Gate, East Sussex (Hybrid working, approximately 2 days per week office based)
Work pattern: 35 hours, Monday to Friday
Salary: Up to £28,454.94 per annum
Contract: Fixed term until 31st December 2027
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Gift Aid Advisor:
The purpose of this role is to be responsible for all aspects of the Gift Aid process, from the maintenance of Gift Aid record keeping on the main donor CRM and the Retail CRM, to the timely and efficient claiming of Gift Aid on the donations received at Cats Protection from HMRC.
You will work closely with colleagues to ensure that Cats Protection follows best practice in raising, recording, processing and claiming Gift Aid.
About the Supporter Services team:
We sit within the Marketing & Income Generation directorate
The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.
The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.
We currently have a team of 15
What we’re looking for in our Gift Aid Advisor:
Experience of working in a Gift Aid role, preferably within a fundraising environment
Experience of office administration, maintaining recording systems and procedures
Working or volunteering in a fundraising environment
Excellent written and verbal communication skills
Ability to work with a high level of accuracy and attention to detail
IT literate - proficient with Word, Excel and Outlook and CRM databases
What we can offer you:
26 days’ annual leave plus bank holidays, increasing with service
A competitive contributory pension scheme and life assurance for peace of mind
Health and wellbeing support to help you stay well while working remotely
Flexible working options to support a healthy work–life balance
Access to discounted pet insurance to help care for your pet’s health
Virtual interview date: 17th, 18th & 19th November 2026
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Application form
2. Virtual interview via Microsoft Teams
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.
