Employer: Cats Protection
Location: National Cat Centre, Chelwood Gate, Haywards Heath RH17 7TT, UK
Salary: Up to £20,841.18 per annum
Contract: Permanent
Live On Site Until: 01 December 2020 11:59PM
Applications Close: 01 December 2020
Start Date: ASAP
Job Details
Job title: Contact Centre Advisor
Salary: Up to £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 01 December 2020
Interview date: 11 and 14 December 2020

We are seeking a positive individual with a commitment to customer service to join our team as Contact Centre Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.

The Contact Centre is part of the wider Cats Protection Operations team. We answer queries from members of the public through our multiple contact channels; telephone, email, website and social media. We also work with and support a number of our nationwide Branches with their call handling. On average, the Contact Centre respond to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide a great customer service to all those who contact us.

The office based Contact Centre Advisors respond to all our incoming enquiries across all our communication channels. You will be the first port of call for enquiries coming into the Contact Centre from members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a Contact Centre or customer support role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached
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