Location: Hybrid, covering the South East region with frequent travel
Work pattern: 35 hours per week, Monday to Friday, 9am-5pm with some occasional evenings and weekends but infrequent
Salary: Up to £27,466.16 per year
Contract: Fixed term until September 2026
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Lifeline Caseworker:
assessing referrals and admitting cats onto the service
providing pet advice and support to our volunteer foster carers
working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team:
Lifeline is a pet fostering service for anyone fleeing domestic abuse
the majority of our referrals come from women fleeing domestic abuse via women-only services
the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them
our team consists of a National Lifeline Manager, a Lifeline Manager, Lifeline Caseworkers and a Volunteer Team Leader
What we’re looking for in our Lifeline Caseworker:
good all-round experience of performing administrative duties in a busy service
previous professional experience giving pet care advice
previous experience in a public facing role
an understanding of the problems experienced by families fleeing domestic abuse with pets
a confident self-starter who has had experience of working with volunteers and home visiting
a full UK driving licence and comfortable driving a van
good working knowledge of Microsoft Office
experience of working in the animal welfare sector and of being able to provide basic cat welfare and behaviour advice would be highly desirable
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. anonymised application form
2. virtual interview on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.
