Salary: Up to £30,809.83 per annum + £3,600 car allowance (mileage will also be paid)
Contract: Fixed term until 31st July 2026 with possibility of extension/made permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Regional Support Manager:
Drive the efficient operation and performance of our Retail shops within the designated region, increasing income generation whilst setting the standard for Cats Protection retailing excellence.
Provide inspirational leadership, tailored training, and hands-on operational support to Shop Managers and teams to achieve growth, improve standards, foster team engagement, and minimise loss.
Provide shop coverage to ensure uninterrupted trading across the region, responding to challenges and maintaining business continuity at all times.
Champion the Retail Performance Framework, supporting its effective implementation across the region to monitor and enhance performance.
Act as a brand ambassador and role model for the charity’s values and behaviours, fostering a culture of compassion, teamwork, and innovation that aligns with our mission to help cats in need.
About the Retail & Trading team:
The Retail and Trading department sits within the Marketing and Income Generation Directorate and comprises a diverse shop estate of 79 shops across England, Scotland and Wales and a growing ecommerce operation.
Our operation plays a key role in generating income and introducing audiences to Cats Protection.
What we’re looking for in our Regional Support Manager:
Demonstrable experience in multi-site management within retail
Proven ability in team management, including recruitment, training, and development of team members
Experience with sales targets, cash management, loss prevention, and financial processes
Previous project management experience and familiarity with policy implementation
Knowledge of health & safety practices in Retail
A full UK driving license and access to a car, with flexibility to travel throughout the week
What we can offer you:
a range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.
