Location: Remote with possible requirement for South-East England site travel
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £30,809.83 per year
Contract: 12 monthsFTC
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Operations System Support Advisor:
to provide training and support to volunteers and employees in the use of some of Cats Protection’s operational systems
provide excellent first line professional support for these systems and wider operational delivery
communicate effectively with volunteers to ensure compliance with the charity’s policies and standards in addition to understanding and meeting the volunteers’ needs
monitoring several internal operational support mailboxes, processing daily email enquiries, delivering remote support and advice in a professional manner
maintain and update processes and guidelines relating to several of the charity’s operational systems
providing system data when requested and working with other departments when required to deliver system data, information and support
About the Operations Support team:
a small team Operation System Support Advisors, with specific regional responsibility
have a flexible approach to facilitate the support, development and delivery of the expanding system criteria, to meet the charity strategic aims
provide the necessary guidance and training to our volunteers and employees with remote support to enable the understanding and use of our systems
maintain and update processes and guidelines
work collaboratively with each other and with wider teams to support and develop system development
What we’re looking for in our Operations System Support Advisor:
confident using Microsoft Office programmes – Word, Excel, Outlook
experience using databases, CRM or related systems
experience of presenting and explaining technical or complex information to audiences with a range of abilities
customer service background
hold a full valid UK driving licence and be able to travel if required
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
Anonymised application form
Virtual interview with written exercise and presentation on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.
