We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Community Operations Development Manager:
Shape and deliver development workstreams within Community Operations, as well as playing a critical role in the delivering of organisational change into business as usual, within Cats Protection’s Community Operations Directorate
Ensure that strategic and operational projects are implemented in a way that is consistent, collaborative, and compassionate
Accountable for the development, coordination, and successful delivery of projects and programmes arising from both within Cat Welfare & Operations, and from the organisational change portfolio, ensuring Community Operation’s alignment to the charity’s strategy and values.
About the Community Operations team:
Community Operations is responsible for the delivery of all of Cats Protection’s cat facing services
It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams
Community Operations helped over 191k cats in 2024.
The team consists of up to 450 employees and 8,000 volunteers.
What we’re looking for in our Community Operations Development Manager:
Experience in managing operational change within a large or geographically dispersed organisation
Strong understanding of project and programme management
Skilled communicator with the ability to present complex information clearly and compassionately
An understanding of the voluntary and/or charity sector, or experience working within the sector
Knowledge of human behaviour change theory
Strong working knowledge of SharePoint and Microsoft 365, alongside a proactive approach to identifying digital and AI-enabled opportunities to improve efficiency and working practices.
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
anonymised application form
Virtual interview with presentation on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.
